Ingram Micro Cloud is a global cloud services provider that enables businesses and partners to deliver, manage, and scale cloud-based solutions. They have over 30,000 partners operating across 18 countries registered on the Ingram Micro Cloud Marketplace.
As a UI/UX Specialist and later Senior Product Designer, I led UX research and design for a large-scale e-commerce marketplace, working closely with global stakeholders to understand user needs and business requirements. I conducted user interviews, built journey maps and workflows, and translated complex systems into intuitive, user-centered designs. I also collaborated cross-functionally with product managers, engineers, and analysts to deliver scalable solutions that improved usability and overall customer experience.